Frequently Asked Questions

What payment options do you accept?

Currently we accept Afterpay, Visa, Mastercard, American Express, Applepay and Googlepay.

How long will it take to receive my order?

Please note these may be affected by the global pandemic.

Please note that delivery times are estimates provided by our chosen courier company.

  • Australia: 2 - 9 business days
  • New Zealand: 4 - 6 business days
  • North America, Western Europe, Asia and the Pacific: 6 - 13 business days
  • Rest of the Globe: 10 - 15 business days

Do you have express shipping?

Please contact us at femtomic@gmail.com if you require express shipping.

What are your shipping rates within Australia?

Prices are listed are $AUD. Rates are provided by our chosen courier company.

Depending on the item, the physical size rather than its weight may determine the cost of the freight.

  Weight/Vol. Size LOCAL NATIONAL RURAL
500 g A4 Satchel $5.95 $7.50 $20.50
1 kg/4L Handbag $8.50 $9.95 $22.95
3 kg/12L Shoebox $10.50 $12.65 $25.65
5 kg/20L Briefcase $10.50 $14.95 $27.95
10 kg/40L Carry-on $10.50 $21.95 $34.95
25 kg/100L Suitcase $10.50 $29.95 $42.95

 

What are your shipping rates internationally?

Prices are listed are $AUD.

Zone 1: New Zealand 
Zone 2: North America, Western Europe, Asia and the Pacific
Zone 3: Rest of the world

 Weight ZONE 1 ZONE 2 ZONE 3
250 g $13.45 $13.45 $13.45
500 g $13.45 $19.37 $23.13
1 kg $15.50 $30.49 $40.84
1.5 kg $26.22 $48.42 $61.19
2 kg $29.34 $58.86 $77.01
2 kg - 20 kg $15.18
+$7.33/kg
$34.13
+$15.96/kg
$39.05
+18.04kg

 

How do I track my order?

Once your order has been sent you will receive an email with your parcel tracking number.

Where are your products produced?

All items are produced with love in Perth, Western Australia by our dynamic duo. Upcycled garments may have been manufactured elsewhere but have all be upcycled at our studio in Perth.

Why aren't discount codes, referral codes or loyalty points working?

No discount code can be used in conjunction with another special.

Discount codes, referral codes, and loyalty points will be disabled during major sales events. However, these will be reactivated once the sale is over. All prices shown on the site are as is. 

If your discount code isn't working and none of the above apply, please send us an email at femtomic@gmail.com!

Can I cancel my order?

We are unable to cancel orders once your payment has been processed. Please double, triple and quadruple check your order before completing you purchase!

Can I adjust my order?

So long as your order has not been shipped you can contact us via email and we will do our best to meet your request.

Do you offer gift cards?

Unfortunately at this time we do not offer gift cards.

I would like to buy something but you are out of stock, will you be restocking?

We restock our Everyday Encounters but due to our unique fabrications, the item may vary from the sold version. Unique Encounters are limited and are not restocked.

Can I collaborate with Femtomic?

We love to collaborate! Please send any introductions to femtomic@gmail.com along with your portfolio or Instagram handle. 

Does Femtomic do commissions or custom artwork?

Not at this time.

Legal Disclosure

Femtomic reserves the rights to amend the content of this site and our policies at any time. Femtomic reserves the right to cancel any order at any time.